Chargeback Policy

At Soft Gurl Era, we strive to provide a seamless shopping experience and resolve any concerns quickly. If you’re dissatisfied with your purchase or encounter an issue, please reach out to us at [Your Email Address] before initiating a chargeback with your bank or credit card company. We’re here to help and will work with you to resolve any problems.

Chargeback Process and Policy

Customer Support Resolution
We kindly request that customers contact our Customer Support team before pursuing a chargeback. Most issues can be resolved directly, whether it’s a refund, replacement, or other assistance.
Documentation and Verification
In the event of a chargeback, we may provide your bank with any supporting documentation, including order confirmation, tracking information, delivery confirmation, and our return/refund policy, to verify the validity of your transaction with us.
Unauthorized or Fraudulent Charges
If you believe there has been an unauthorized or fraudulent charge, please contact us immediately. We take fraud seriously and will work with you and the appropriate authorities to address the matter.
Dispute Fees
Please note that chargebacks can result in additional fees for our business. If a chargeback is filed without prior communication and later found to be unfounded, we reserve the right to pursue recovery of any fees and losses associated with the chargeback.

How to Contact Us
For questions or concerns regarding your order, please reach out to us at info@latoyashantalellc.com. We’re committed to helping you and appreciate the opportunity to resolve any issues directly.